Last updated: February 23, 2026 ยท Doc version: v2026.02.23
Company Policy
OURS operates mallog24 under clear standards for reliability, security, and responsible AI use.
1. Product Operating Principles
- Keep workflows simple so users can quickly turn audio into reusable records.
- Prioritize transcript quality, security, and stability in roadmap decisions.
2. Data Governance
- Process only the minimum data required to deliver core functionality.
- Source audio is handled in temporary storage and removed after processing by default policy.
- Role-based access control and audit logging are maintained for operational accountability.
3. Security Operations
- Baseline controls include HTTPS, token verification, role separation, and request throttling.
- We monitor abuse patterns and security events with defined response procedures.
- During incidents, containment, analysis, and recovery steps are executed through internal playbooks.
4. Quality and Accuracy Policy
- Outputs are machine-generated; user review is recommended before final business use.
- Domain-specific prompts and terminology dictionaries are continuously refined.
- Quality issues are prioritized using reproducible logs and impact-based triage.
5. Responsible AI Use
- Uploaded data is processed only for requested product functionality.
- Reported illegal or rights-infringing use may result in review and account/content restrictions.
- We do not expand sensitive-data usage beyond disclosed service scope without explicit notice.
6. Paid Product Registration and Change Governance
- Before launch/change, we finalize product name, price, billing cycle, refund rules, and support contact as mandatory fields.
- We cross-check that payment-provider dashboard values match pricing and legal pages.
- Live billing is enabled only after test transactions (success/cancel/failure/refund) and log verification pass.
- Any material change is announced with reason, effective date, and document version.
7. Support and Policy Communication
- Support contact: ours113814@gmail.com
- Major policy, feature, or incident notices are provided on web pages or in-app alerts.
- Security-related inquiries are handled with priority.